When asked what would have happened if we had shown up at the hotel, Amanda said it wasn't her problem.įinally, a family member. My daughter asked for Amanda's supervisor and was told that there was no one else to talk to. My daughter explained that we are all in our seventies, with one person in a wheelchair with special medical needs, and were depending on these rooms for hurricane evacuation.Īmanda couldn’t have cared less. My daughter asked her to move us to other rooms, but Amanda said the hotel was fully booked. A manager named Amanda gave some story about not putting guests in the rooms we’d booked due to construction that might make them unsafe during a hurricane.
We couldn’t get a flight out, and every other inland hotel was booked. The three of us, our dog, and our cat were stuck. The day before our arrival, I called the hotel to check on the handicapped room and was told that the hotel was closing due to the hurricane. When Hurricane Irma turned toward Miami, my sister, brother-in-law, and I – all seniors, one very disabled – reserved rooms to ride out the storm. The Seminole Hard Rock accepted our reservations during an emergency, then cancelled them at the last minute by email when we had no email access.
